Refund policy

Change-of-mind returns

If you change your mind, you can request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase.

Sale items, personalised items and gift cards cannot be returned for change of mind. These exclusions do not affect your rights under Australian Consumer Law.

How to return an item

Email goldieandchevy@gmail.com with your order details and reason for returning the item. Please contact us before posting your return so we can provide a return shipping label and instructions.

Our return address is:

Goldie & Chevy
Shop 66–68, 66–90 Harbour Drive
Coffs Harbour NSW 2450
Australia

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or is not what you ordered, please contact us as soon as possible with your order details and, if possible, photos.

Our products come with guarantees under Australian Consumer Law. For a major problem, you can choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time.

Your consumer rights also apply to sale and personalised items. You do not need the original packaging, and the 30-day change-of-mind limit does not apply to these rights. We will cover reasonable return postage costs where a fault or an error on our part is confirmed.

Exchanges

For a change-of-mind exchange, contact us to arrange a return, then place a new order for the item you would like.

Refunds

Once we have received and assessed your return, we will let you know the outcome. Approved refunds will be processed to your original payment method within 10 business days. Your bank may take additional time to make the funds available.

For any questions, email goldieandchevy@gmail.com

Nothing in this policy limits your rights under Australian Consumer Law.